The Planerio Customer Center bundles Support and Customer Success in one place. You can resolve most matters immediately using the Planerio Knowledge Base – with instructions and best practices. If you cannot proceed further, Admins and shift schedulers can submit a support request directly via the Planerio Knowledge Base: Whether it is Support, Configuration, Customer Success, or Billing – we forward your ticket directly to the responsible team. If you use Planerio as employees, your internal IT or HR team can help you most quickly.
Your Support Resources at a Glance
Planerio offers a wide range of information and self-help resources. Here’s an overview of all currently available:
PIA – Your AI Assistant
Need help? Just ask the Planerio Intelligent Assistant – short: PIA – and you’ll get an immediate answer without having to leave the Planerio environment.
In-App Guides
Interactive tours guide you step by step through Planerio’s features, right within the software, making them ideal for learning and reference.
Product Newsletter
Stay up to date: Planerio admins receive monthly updates on new features and release information conveniently via email.
The People Behind Planerio: Your Support & Customer Success Team
Real people are behind Planerio: Our Support & Customer Success team also accompanies you personally after onboarding. The fastest way to reach us is with a support request in the Planerio Help Center.
We are here for you:
David Henke
Marina Braun
Martina Thevenod
Tanja Buginski
Victoria Söltenfuß
Drees Giebel
Finding the Right Help: Who to Turn To
Briefly describe your topic in your support request – we will forward your request without delay to the person who can best assist you.
| Your Inquiry | How to Contact Us | Common Inquiries |
|---|---|---|
| Technical Support | Support request in the Help Center Hotline: +49 89 62826041, Mon–Fri 8 AM – 5 PM | Login Issues Error Messages App Glitches |
| Configuration & Professional Services | Support request in the Help Center | New Rules for Shift Schedules integrations Changes to Permissions Migrations Product Trainings |
| Customer Success | Support request in the Help Center | Feedback on the Software Strategic Partnership Regular Meetings |
| Sales & Licensing | Sales form | Additional Licenses Testing New Modules Ordering Additional Terminals or Smart Cards |
| Invoices & Billing Statements | Support request in the Help Center | Inquiries About Your Invoice Contract and Payment |
Note for employees: Do you use Planerio at your company? If you have questions about your login, shift schedule, time entries, or absences, your internal IT or HR team is the quickest place to turn – they are familiar with your settings and policies and can help you right away.
If support from us is still required, your Admins or shift schedulers can submit a support request for you.
Submit support request: directly in the Planerio Help Center
As an Admin or shift scheduler, you submit your request as a ticket directly in the Planerio Help Center. This way, your request reaches the right team without delay – and we will get back to you as soon as your ticket has been processed. Here is how it works:
- Log in to Planerio: Log in to Planerio with your Admin or shift scheduler access – only then can you create a ticket.
- Open form: In the Knowledge Base, click on Customer Support & FAQs > “Submit support request”.
- Describe request: Briefly describe your request – ideally with a screenshot – and submit the request.
Frequently Asked Questions About Planerio Support
Go to the Planerio login page at login.planer.io and reset your password using the “Forgot Password” option.
If you use Planerio as an employee and are unable to reset your password on your own, please contact your internal IT or HR team, as this may be a company policy and you may not have permission to update your password.
As an Admin or shift scheduler, the fastest way is via a support request in the Planerio Help Center – for this, you first log in to Planerio. For urgent technical matters, we are also available by phone at +49 89 62826041 on workdays from 8:00 AM to 5:00 PM.
You can find instructions and video guides in the Help Center. Additionally, PIA and the in-app guides assist you directly within the application.
Weekdays from Monday through Friday, 8:00 a.m. to 5:00 p.m., at +49 89 62826041.
Your internal IT or HR team is the quickest to respond. They are familiar with your company’s policies and procedures and can answer questions about shift schedules, hours, and absences right away.
Submit a support request in the Planerio Help Center and describe your request – such as new shift scheduler rules, integrations, permission changes, migrations, or training. We will forward it directly to the Configuration & Professional Services team.
Admins and shift schedulers of your company submit support requests directly in the Planerio Help Center when they are logged into Planerio. Employees should contact their internal IT or HR team; this team can submit a request to us for them if there is a demand.